Terms & Conditions
Acceptance of terms
These terms and conditions govern all supply of goods and services by Big Country Outdoors Ltd to you, the purchaser of goods and services from us, including your use of the website at www.bigcountryoutdoors.co.nz("the website").
They are effective from 1st June 2020 and will replace all earlier Big Country Outdoors Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect. We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website. Big Country Outdoors Ltd is solely owned and operated from Raglan, New Zealand since 2008.
To make a purchase from our online shop you must be 18 years of age or over. Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise). If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
Availability and Supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavor to notify the non-availability on our online shop.
Delivery and Delivery Charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges. We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary when in your online shopping basket. We will use all reasonable endeavors to ensure that orders for tangible goods will be dispatched promptly after an order has been placed. We will endeavor to ship your order on the next business day, if this is not possible will contact you within 24 Hours of receiving your order.
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time. An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
We accept the following payment options; Visa, MasterCard, Bank Deposit, Afterpay
Credit Card Security
We use a secure server for credit card transactions to ensure absolute confidentiality. Under no circumstances is your credit card information used for anything other than orders. We do not give, rent or loan any identifiable personal information to any third parties unless you have authorised us to do so or we are legally required to do so. Our e-commerce gateway is managed by Windcave Shipping.
Delivery and Returns
Currently Big Country Outdoors Ltd will only ship to addresses within New Zealand, including outer islands. We do not ship internationally. All products are loaded with the respective shipping costs, based on North or South Island for large items and smaller items based on the courier bag size which applicable to both islands. Customers will be be prompted to pick a North or South Island location at the point of ordering. As some courier companies do not ship to PO boxes we recommend you provide either a residential or commercial shipping address when placing online orders. Should we be unable to ship to a PO box we will contact you for an alternative address. We will courier your purchase on the next business day, if this not possible we will contact as soon as possible.
Returns Policy for Website Purchases
We guarantee a money back refund if you are not 100% happy with your purchase. Products will need to be returned to the Big Country Outdoors Ltd, in their original condition and packaging and with order notification. Notification of a return needs to be made to firstname.lastname@example.org within 5 days of receipt by you, and we will let you know the address where the products need to be returned. Once we have received the goods and ascertained that they and their packaging are still in a condition that they can be resold for the full original retail price, you will receive a full refund less any courier and packaging charges. Any courier costs you incur to return products to us will not be refunded unless we have made an error. Courier costs are generally non-refundable for undelivered, unclaimed or returned packages unless we have made an error. Unfortunately, we cannot offer a refund or exchange for any products listed on the site of Big Country Outdoors Ltd once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price. If there are any product defects found on receipt of your order, then it may be returned to us for exchange or a refund at that time. Please e-mail the store from which the items were supplied and advise them of the problem. They will inform you of what needs to be done to arrange the refund. You must make notification to them within 5 days of receiving your item.
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade. We will always endeavor to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website. To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993. Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
Applicable Law and Jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside. Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services. Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis). You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you. Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s). We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us. You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you. We may disclose your personal information as required by law. Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control. You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.bigcountryoutdoors.co.nz. If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights. If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions. Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.We may deliver notices to you by sending them to an email address that you have notified to us.